Cahps Survey Questions Survey

Customer Experience Feedback Survey ✨

In the last 6 months, how many times did you contact us?*

Think about phone calls, emails, chats, or in-person visits.

1 time
2–3 times
4–5 times
6 or more times

How often did you get the help you needed from us?*

Please answer based on your most recent experiences.

1

2

3

4

5

Never to Always

How often did our team listen carefully to you?*

Consider whether you felt heard and understood.

1

2

3

4

5

Never to Always

Did our team explain things in a way that was easy to understand?*

Choose the answer that best fits your experience.

Never
Sometimes
Usually
Always

How easy was it to get the information or service you needed?*

Think about the full process from start to finish.

1

2

3

4

5

Very difficult to Very easy

Which parts of your experience worked well? 🙂

Select all that apply.

Scheduling or access
Wait time
Friendliness of staff
Clear communication
Solving my issue
Follow-up after contact

What was the main reason for your most recent contact?*

A short answer is perfect.

Using any number from 0 to 10, how would you rate us overall?*

0 is the worst possible experience and 10 is the best possible experience.

0

1

2

3

4

5

6

7

8

9

10

From Least to Most

What is one thing we could do better?

Share any suggestion that would improve your experience next time.