Starbucks Customer Experience Survey
We value your opinion! This survey is designed to collect feedback about your recent experiences at Starbucks, including your satisfaction with products, services, and store environment.
How often do you visit Starbucks?*
Understanding your frequency of visits helps us better interpret your feedback.
Which of the following do you typically purchase at Starbucks?*
Please select all that apply for your most common orders.
On your most recent Starbucks visit, how satisfied were you with the cleanliness of the store?*
Please consider the lobby, seating area, and restrooms.
How would you rate the friendliness of the staff at the Starbucks location you visited?*
Let us know your impression of our team’s attitude and helpfulness.
Was your order prepared accurately and in a timely manner?*
Accuracy and speed are critical for great service.
What is your favorite thing about Starbucks?
Tell us briefly what you enjoy most about your Starbucks experience.
Please describe any recent issue you may have experienced and how it was handled.
We’re always looking to improve. If you had a problem, let us know the details and outcome.
Which Starbucks loyalty program benefits do you value the most?
Choose all that are important to you.
How likely are you to recommend Starbucks to friends or colleagues?*
Your likelihood to recommend helps us measure overall satisfaction.
Thank you for taking a part in this survey.
