HeySurvey survey

Customer Experience Feedback Survey

How satisfied are you with your overall experience?*

Think about your most recent interaction with us.

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2

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5

Very dissatisfied to Very satisfied

Which of these best describes why you interacted with us today?*

Choose the main reason for your visit or contact.

Bought a product or service
Asked a question
Needed support or help
Made a return or exchange
Browsed for information

What parts of your experience went well?

Select all that apply.

Easy to find what I needed
Friendly staff or support
Fast service
Clear information
Good value for the price
Smooth checkout or process

How easy was it to get the help or information you needed?*

Please rate how simple the process felt.

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2

3

4

5

Very difficult to Very easy

Did we meet your expectations?*

Choose the option that fits best.

Exceeded my expectations
Met my expectations
Partly met my expectations
Did not meet my expectations

How likely are you to recommend us to others?*

A quick rating helps us understand loyalty and trust.

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10

From Least to Most

What could we improve the most?

Pick the area that would make the biggest difference.

Response time
Staff helpfulness
Product or service quality
Pricing
Website or online experience
Communication

Any other comments you'd like to share?

Optional: add anything that would help us improve your experience.