HeySurvey survey

User Experience Feedback Survey

How easy was it to complete what you came here to do today?*

Think about your overall experience from start to finish.

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5

Very difficult to Very easy

Which part of the experience took the most effort?*

Choose the main step that felt hardest or slowest.

Finding information
Getting started
Completing the task
Understanding instructions
Fixing a problem
Checking out / finishing
Other

What worked well for you during the experience?

Share anything that felt smooth, helpful, or easy to use.

How satisfied are you with the overall experience?*

Please rate your experience based on this visit or interaction.

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5

Not satisfied to Very satisfied

What did you use or interact with today?

Select all that apply.

Website
Mobile app
In-person service
Customer support
Email or chat communication
Self-service tools
Other

Did you run into any issues or confusion?*

Pick the option that best matches your experience.

No, everything was clear
Yes, a small issue
Yes, a few issues
Yes, a major issue
Not sure

If you faced any issue, what happened?

A short example helps us understand where the experience can improve.

How likely are you to use this again or recommend it to others?*

Give your best estimate based on your experience today.

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5

Not likely at all to Very likely

What is one change that would most improve the experience?

Your suggestion can be small or big 💡