HeySurvey survey

Starbucks Experience Survey*

Help us improve by sharing your honest feedback about your recent Starbucks visit. ☕️

How satisfied were you with the friendliness of Starbucks staff during your last visit?*

Think about how welcomed you felt by the team.

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2

3

4

5

Not satisfied Very satisfied

Which Starbucks menu items do you purchase most often?

Select all that apply.

Hot coffee drinks
Iced beverages
Food items (sandwiches, pastries, etc.)
Tea
Non-coffee specialty drinks (Refreshers, Frappuccino®, etc.)
Other

What was the main reason for your visit to Starbucks today?*

Let us know what brought you in!

To get my regular order
To try something new
Meeting/studying
Quick snack or drink on the go
Other

Please rate the cleanliness of the store during your visit.*

Consider the seating area, counters, and bathrooms.

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2

3

4

5

From Least to Most

How long did you have to wait for your order?*

Tell us about your order speed.

1-2 minutes
3-5 minutes
6-10 minutes
More than 10 minutes

How likely are you to recommend this Starbucks location to others?*

We’d love to know if you’d send a friend our way!

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2

3

4

5

Not likely at all Extremely likely

What suggestions do you have to improve your Starbucks experience?

Anything you’d like to see next time?

Do you use the Starbucks® Rewards Program?

We’re curious if you’re earning stars!

Yes, I use it regularly
I have it but don’t use it much
No, but I’m interested
No, and I’m not interested

Is there anything else you’d like to share about your recent Starbucks visit?

Share any other thoughts, comments, or feedback.

Thank you for taking a part in this survey.

This is a HeySurvey survey template.