HeySurvey survey

IT Help Desk Feedback Survey

How did you contact the IT help desk most recently?*

Think about your latest support request.

Email
Phone
Chat or messaging
Ticketing portal
In person

How satisfied were you with the help you received?*

Please rate your overall experience with the IT help desk.

1

2

3

4

5

Not satisfied at all to Very satisfied

What issue were you contacting the help desk about?*

Choose the option that best fits your main reason for reaching out.

Password or login problem
Hardware issue
Software or application issue
Network or internet problem
Access or permissions request
Other

Which parts of the support experience worked well?

Select all that apply.

Fast response time
Clear communication
Friendly support staff
Problem solved on first contact
Easy ticket process
Follow-up updates

How long did it take to get your issue resolved?*

Estimate the total time from reporting the issue to resolution.

Less than 1 hour
1–4 hours
Same day
2–3 days
More than 3 days
It is still unresolved

What could we improve about the IT help desk experience?

Share any ideas that would make support easier or more helpful.

How clear were the instructions or updates provided by the help desk?

Think about emails, messages, or verbal guidance you received.

1

2

3

4

5

Not clear at all to Very clear

Was your issue fully resolved?*

Let us know the outcome of your support request.

Yes, completely
Partially
No
Not sure yet

Any other comments you'd like to share 🙂

If there is anything else about your experience, please add it here.

Thank you for taking a part in this survey.

This is a HeySurvey survey template.