Customer Retention Check-In Survey
How likely are you to continue using our product/service over the next 3 months?*
Your answer helps us understand how well we’re meeting your ongoing needs.
What is the main reason you stay with us?*
Choose the biggest factor that keeps you coming back.
How satisfied are you with your overall experience so far?*
Think about your recent experiences with us, not just one moment.
Which of the following might cause you to stop using our product/service?
Select all that apply, even if they are only small concerns today.
What could we do to make you more likely to stay with us?*
A short suggestion is enough. We’re looking for practical improvements.
How often do you use our product/service?*
Your usage helps us better understand loyalty and retention.
Have you considered switching to another provider or option recently?*
Please choose the answer that best matches your current thinking.
Which improvements would matter most to you?
Pick all that would most improve your long-term experience.
Is there anything else you’d like to share about what would keep you coming back?
We’d love any extra thoughts in your own words 💬
Thank you for taking a part in this survey.
