Ux Survey Questions Survey

Help us make your experience easier

Think about the product or service you most recently used. Tell us what worked well and what could be simpler.

How often do you use this product or service?*

Choose the option that best matches your usual use.

This was my first time
Less than once a month
A few times a month
A few times a week
Daily or almost daily

What were you trying to do during your most recent visit?*

Briefly describe your main goal.

How easy was it to get started?*

1 = Very difficult · 5 = Very easy

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2

3

4

5

From Least to Most

Were you able to do what you wanted?*

Choose the option that best describes the outcome.

Yes, completely
Partly
No
I was just exploring

What, if anything, made the experience difficult?

Select all that apply. Choose “Nothing” on its own.

I couldn’t find what I needed
The wording or instructions were unclear
There were too many steps
Something didn’t work as expected
The experience was slow
Other
Nothing made it difficult

How easy was it to find what you needed?*

1 = Very difficult · 5 = Very easy

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2

3

4

5

From Least to Most

What is one change that would make your experience easier?

Please avoid including personal or sensitive information.

Overall, how satisfied were you with this experience?*

1 = Very dissatisfied · 5 = Very satisfied

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2

3

4

5

From Least to Most

Help us make your experience easier

How often do you use this product or service?*

What were you trying to do during your most recent visit?*

How easy was it to get started?*

Were you able to do what you wanted?*

What, if anything, made the experience difficult?

How easy was it to find what you needed?*

What is one change that would make your experience easier?

Overall, how satisfied were you with this experience?*

Thank you for taking a part in this survey.