HeySurvey survey

Customer Exit Survey ✨

What is the main reason you’re leaving today?*

Please choose the option that best matches why you decided to stop using our product/service.

I found a better alternative
It was too expensive
I no longer need it
I had a poor experience
It was missing features I needed
It was difficult to use
Other

How satisfied were you with your overall experience before deciding to leave?*

Think about your full journey with us, not just your last interaction.

1

2

3

4

5

Very dissatisfied to Very satisfied

Which factors influenced your decision to leave?*

Select all that apply. This helps us understand what mattered most.

Price or value
Customer support
Product quality
Ease of use
Missing features
Technical issues
Switching to a competitor
Change in personal/business needs
Other

What could we have done to keep you as a customer?

A short answer is great if there was one key thing that would have changed your decision.

How likely are you to return to us in the future?*

Even if you're leaving now, we'd love to know if you might come back later.

1

2

3

4

5

Not at all likely to Very likely

Which part of your experience was most disappointing?

Please pick the area that had the biggest negative impact.

Sign-up or onboarding
Pricing or billing
Product performance
Customer service
Communication or follow-up
Account cancellation process
Nothing was disappointing

Please share any final comments or suggestions.

If there’s anything else you want us to know, we’d really appreciate your honest feedback 💬

Thank you for taking a part in this survey.

This is a HeySurvey survey template.