HeySurvey survey

Vendor Experience Feedback Survey

Which vendor are you evaluating today?*

Please select the vendor this feedback is about.

Primary vendor
Secondary vendor
New/potential vendor
Former vendor
Other

How satisfied are you with this vendor overall?*

Think about your full experience so far, not just one interaction.

1

2

3

4

5

Very dissatisfied to Very satisfied

Which areas has this vendor performed well in?

Select all that apply.

Pricing
Product or service quality
Delivery or turnaround time
Communication
Technical support
Billing accuracy
Flexibility
Problem resolution

How likely are you to continue working with this vendor?*

Please choose the option that best matches your current view.

Very likely
Somewhat likely
Not sure
Somewhat unlikely
Very unlikely

What is the biggest challenge you have faced with this vendor?

A short example or issue is helpful.

How would you rate the vendor in the following area: responsiveness?*

Consider how quickly and clearly they reply when needed.

1

2

3

4

5

From Least to Most

What factors matter most when choosing or reviewing a vendor?

Select all that apply.

Cost
Reliability
Speed
Quality
Customer service
Ease of doing business
Industry expertise
Contract terms

What could this vendor do to improve your experience?*

Your feedback can help identify practical next steps. 😊

Would you recommend this vendor to others?*

Please answer based on your overall experience.

Yes, definitely
Yes, maybe
Not sure
Probably not
Definitely not

Thank you for taking a part in this survey.

This is a HeySurvey survey template.