HeySurvey survey

Cart Abandonment Feedback Survey

Help us understand your shopping experience so we can make it better for you!

What was the main reason you left items in your cart today?*

Tell us the biggest factor that stopped you from completing your purchase.

Unexpected extra costs (shipping, taxes, etc.)
I was just browsing
Checkout process was too complicated
Technical issues or errors
Found a better price elsewhere
Needed more time to decide
Other

How far did you get in the checkout process before leaving?*

Please select the stage where you left your cart.

Viewed cart only
Entered shipping information
Entered payment details
Reached order review page
Not sure

What could have encouraged you to complete your purchase?

Choose all that apply to your experience.

Lower shipping costs
Guest checkout option
Clearer return policy
Discount or promo code
Faster website/app
More payment options
Reminder email or notification
Other

How easy was it to find information about shipping, returns, and payment?*

Rate how clearly you could access this info before checkout.

1

2

3

4

5

Not easy at all to Very easy

Did you experience any technical glitches or website errors?

Please briefly describe if you did.

Were the total costs (including shipping & taxes) clear before you got to checkout?*

Let us know your thoughts on pricing transparency.

1

2

3

4

5

Not clear at all to Very clear

What device were you using when you abandoned your cart?*

Let us know where you were shopping.

Desktop or laptop computer
Mobile phone
Tablet
Other

Is there anything specific we could improve to help you complete your order next time?

Your suggestions help us get better!

How likely are you to shop with us again in the future?*

Rate your likelihood on a scale from 1 (not likely) to 5 (very likely).

1

2

3

4

5

From Least to Most

Thank you for taking a part in this survey.

This is a HeySurvey survey template.