HeySurvey survey

IT Support Experience Survey

What best describes why you contacted IT support?*

Choose the main reason for your most recent request.

Password or account access
Hardware issue
Software or application issue
Network or Wi-Fi problem
System setup or installation
Other

How satisfied were you with the support you received?*

Think about your most recent IT support experience.

1

2

3

4

5

Very dissatisfied to Very satisfied

Which support channels did you use?

Select all that apply.

Email
Chat or messaging
Phone call
Help desk ticket
In-person support
Self-service knowledge base

How quickly was your issue resolved?*

Pick the option that fits best.

Within 1 hour
Within the same day
Within 2–3 days
Within a week
It is still not resolved

What part of the support experience worked well?

Share anything that stood out in a positive way 😊

How easy was it to explain your issue to the IT support team?*

Please rate how clearly you felt understood.

1

2

3

4

5

Very difficult to Very easy

Which areas could IT support improve?

Select any that apply.

Response time
Communication updates
Technical knowledge
Friendliness and professionalism
First-time resolution
Self-service resources

What could we do to make IT support better for you next time?*

A short suggestion is great.

Thank you for taking a part in this survey.

This is a HeySurvey survey template.