Help Desk Experience Survey 🛠️
What was the main reason for contacting the help desk?*
Choose the option that best matches your most recent request.
How satisfied were you with the help desk support you received?*
Think about your overall experience from start to finish.
Which parts of the support experience went well?
Select all that apply.
How long did it take for your issue to be resolved?*
Please choose the closest answer.
How clearly did the help desk explain the solution?*
This includes instructions, updates, and next steps.
What could we do to improve the help desk experience?
Share one or two ideas that would make support easier or faster.
Which support channel did you use?*
Pick the main way you contacted the help desk.
Did your issue get fully resolved?*
Let us know the final outcome of your request.
Any other comments about your help desk experience 🙂
If there is anything else you'd like to share, please add it here.
Thank you for taking a part in this survey.
