HeySurvey survey

Cart Abandonment Feedback Survey ✨

What best describes why you left items in your cart?*

Choose the main reason that had the biggest impact on your decision.

Shipping costs were too high
I was just browsing / not ready to buy
The total price was higher than expected
Checkout took too long
I had concerns about payment security
I wanted to compare with other stores
I ran into a technical issue
I changed my mind

How close were you to completing your purchase?*

Think about your most recent abandoned cart.

1

2

3

4

5

Not close at all to Very close

Which issues, if any, made checkout harder?

Select all that apply.

Too many checkout steps
Forced account creation
Limited payment options
Unexpected fees
Website/app was slow
Promo code didn’t work
Delivery timing didn’t work for me
I didn’t have enough product information
No issues

What could we do to make you feel more confident about completing your order?*

A short answer is great if one thing stands out most.

How did you feel about the total cost at checkout?*

Include product price, shipping, taxes, and any extra fees.

Much lower than expected
About what I expected
Slightly higher than expected
Much higher than expected
I’m not sure

Did anything happen after you left your cart that might bring you back?

Pick the option that fits best.

A discount or coupon
Free or lower-cost shipping
A reminder email or text
Better delivery options
More product details or reviews
Nothing would likely bring me back
I already purchased elsewhere

How easy was the checkout process overall?*

Please rate the experience, even if you didn’t finish.

1

2

3

4

5

Very difficult to Very easy

Is there anything else you’d like to share about why you didn’t complete your purchase?

Your feedback helps us remove friction and make checkout simpler. 💬

Thank you for taking a part in this survey.

This is a HeySurvey survey template.