HeySurvey survey

Customer Experience Check-In ✨

How often do you use our product or service?*

Think about your typical usage over the past 30 days.

1

2

3

4

5

Never to Very often

Which part of our product or service do you use most often?

Choose the one you interact with the most.

Core product/service
Customer support
Website or app
Billing or account area
In-store or on-site experience

How often is it easy to find what you need?*

Please base your answer on your usual experience.

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2

3

4

5

Never to Always

How often do you feel satisfied after interacting with us?*

Consider your overall experience, not just one moment.

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2

3

4

5

Never to Always

What do you use us for most often?

A short answer is perfect.

How often do you experience problems or frustration?*

This could include delays, confusion, errors, or anything that slows you down.

1

2

3

4

5

Never to Very often

Which areas do you interact with regularly?

Select all that apply.

Mobile app
Website
Email communication
Customer support
Physical location
Billing/account management

How often would you recommend us to others?*

Think about how likely you are to mention us based on your recent experiences.

1

2

3

4

5

Never to Very often

What is one thing we could improve to make your experience better? 🙂

Your feedback helps us focus on what matters most.

Customer Experience Check-In ✨

How often do you use our product or service?*

Which part of our product or service do you use most often?

How often is it easy to find what you need?*

How often do you feel satisfied after interacting with us?*

What do you use us for most often?

How often do you experience problems or frustration?*

Which areas do you interact with regularly?

How often would you recommend us to others?*

What is one thing we could improve to make your experience better? 🙂

Thank you for taking a part in this survey.