Internal Customer Service Satisfaction Survey

This survey aims to collect feedback on the quality and effectiveness of internal customer service provided between departments or teams within our organization. Your input will help us identify strengths and areas for improvement in our internal support processes to enhance overall collaboration and workplace satisfaction.

How often do you interact with the internal support team?*

Understanding the frequency of your interactions helps us interpret your feedback.

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How timely is the support you receive from internal service teams?*

Please rate how quickly your requests are addressed.

From Very slow to Very prompt
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Which internal departments do you regularly rely on for support?

Select all that apply, as this will help us direct feedback to the right teams.

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How knowledgeable do you find the internal service representatives?*

Consider their ability to understand and resolve your issues.

From Not knowledgeable to Very knowledgeable
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How easy is it to reach the internal service team when you need assistance?*

Your experience with accessibility is important to us.

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Please describe an example of exceptional internal customer service you have experienced.

We are looking for positive stories that highlight what works well.

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What, if any, challenges or obstacles do you face when seeking internal support?*

Briefly explain any frustrations or recurring issues you encounter.

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How satisfied are you with the professionalism and courtesy of internal service team members?*

Rate your overall satisfaction with the way you are treated.

From Not satisfied to Very satisfied
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What improvements would you suggest to enhance internal customer service?*

Thank you for completing this survey. Your feedback is valuable in helping us foster a better internal support environment.

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Thank you for taking a part in this survey.

This is a HeySurvey survey template.