HeySurvey survey

Health Insurance Coverage and Experience Survey

This survey aims to understand your experience, satisfaction, and expectations regarding your current health insurance coverage. Your responses will help identify opportunities for improvement in health insurance services and policy offerings. All responses are confidential.

What type of health insurance coverage do you currently have?*

Please select the statement that best describes your current primary health insurance coverage.

Employer-sponsored plan
Individual/Marketplace plan
Government program (Medicare, Medicaid, VA, etc.)
Covered under a family member's plan
No current health insurance
Other

How easy was it for you to understand the terms and benefits of your health insurance plan when you enrolled?*

Consider how clear and accessible the information was when you signed up for your plan.

From Very difficult to Very easy

Which aspects of your health insurance plan do you find most valuable?

Select all features that are important to you.

Low monthly premiums
Low deductibles
Coverage of preventive care
Access to a broad network of providers
Prescription drug coverage
Telehealth/virtual care benefits
Customer support services
Other

Have you encountered any difficulties when accessing healthcare services using your insurance?*

Tell us about any major obstacles, if applicable.

How satisfied are you with the customer service provided by your health insurance company?*

This includes your experiences with claims processing, resolving questions, and support interactions.

From Not satisfied to Very satisfied

What is your biggest concern or frustration regarding your current health insurance coverage?

Please give some detail about what you feel is lacking or could be improved.

How likely are you to recommend your current health insurance plan to a friend or colleague?*

Please rate your likelihood of recommending your plan.

From Very unlikely to Very likely

Which of the following improvements would you most like to see in your health insurance plan?

Select all that apply.

Lower premiums
Expanded provider network
Better mental health coverage
Easier claims process
Clearer explanations of benefits
More preventive or wellness benefits
Enhanced digital tools or app
Other

Is there anything else you would like to share about your health insurance experience?

We welcome any additional comments or suggestions.