HeySurvey survey

Retail Experience Feedback Survey

How often do you shop with us?*

Think about your typical shopping habits over the past 3 months.

First time
Less than once a month
1–2 times a month
1–2 times a week
3 or more times a week

What do you usually shop for?*

Select all that apply so we can understand what brings you in most often.

Groceries
Clothing or accessories
Beauty or personal care
Home goods
Electronics
Gifts or seasonal items
Other

How satisfied are you with your overall shopping experience?*

Please rate your most recent visit or order.

1

2

3

4

5

Very dissatisfied to Very satisfied

What matters most to you when choosing a retail store?*

Pick the one factor that has the biggest impact on your decision.

Price
Product quality
Store location
Friendly service
Product selection
Fast checkout
Clean and organized store

How would you rate our product availability?*

Think about whether the items you wanted were in stock.

1

2

3

4

5

From Least to Most

Which parts of the shopping experience could be better?

Choose any areas where you think we can improve 😊

Prices or promotions
Product variety
Staff helpfulness
Store cleanliness
Checkout speed
Online ordering
Delivery or pickup
Nothing right now

Did you find it easy to locate the products you wanted?*

This helps us understand how clear and convenient the shopping experience feels.

Yes, very easy
Somewhat easy
Neutral
Somewhat difficult
Very difficult

What is one thing we could do to improve your next shopping experience?

Share a quick suggestion in your own words.

How likely are you to recommend us to others?*

Your answer helps us understand overall customer loyalty.

1

2

3

4

5

Not likely at all to Extremely likely

Thank you for taking a part in this survey.

This is a HeySurvey survey template.