HeySurvey survey

Customer Exit Survey

We value your feedback. Please help us understand your reasons for leaving and how we can improve our services for future customers.

What was the primary reason you decided to stop using our product/service?*

This helps us identify the main drivers behind customer departures.

I no longer need the product/service
Found a better alternative
Pricing is too high
Customer service issues
Product/service did not meet my needs
Other

Before deciding to leave, did you contact us to address any concerns or issues?*

This lets us know if customers attempt to resolve their concerns before exiting.

Yes
No

If yes, how satisfied were you with the resolution provided?

Only answer if you contacted us before leaving.

1

2

3

4

5

From Not satisfied to Very satisfied

Which aspects of our product/service influenced your decision to leave?

This helps pinpoint what areas had the greatest impact on your decision.

Price/value
Product quality/reliability
Features or capabilities
Ease of use
Customer support
Company policies
Other

How likely are you to recommend our company to others, even though you are leaving?*

This measures your overall perception and willingness to refer our service.

1

2

3

4

5

From Not likely at all to Extremely likely

What could we have done differently to retain you as a customer?*

Please share any specific actions or improvements that could have changed your decision.

How long were you a customer before deciding to leave?*

This helps us identify if departures happen early or after long-term use.

Less than 1 month
1-6 months
7-12 months
1-2 years
More than 2 years

Are there any final comments or suggestions you’d like to share?

We welcome any additional feedback or advice for improvement.

Would you consider returning to our company in the future?*

This assesses if the door remains open for a potential return.

Yes, I would consider returning
Unsure
No, I do not plan to return

Thank you for taking a part in this survey.