HeySurvey survey

Cart Abandonment Experience Survey 🛒*

Help us improve your shopping journey by letting us know about your cart experience!

When was the last time you added items to your cart but didn’t complete the purchase?*

Knowing when this happened helps us understand your recent experiences.

Within the last week
1–4 weeks ago
1–3 months ago
More than 3 months ago

What were the main reasons you decided not to complete your purchase?*

Select all that apply.

Shipping costs were too high
Needed more time to decide
Found a better price elsewhere
Checkout process was too complicated
Technical issues or errors
Didn’t trust the site/payment
Just browsing
Other

Was there any information missing that you needed to feel confident about checking out?*

This helps us know if we need to provide more details upfront.

Yes
No

If yes, what information was missing that might have helped you buy?

Tell us what could have helped you decide.

How easy was it to navigate through our checkout process?*

Your feedback will help us simplify things even more.

1

2

3

4

5

Very difficult Easy as pie

Did you try to use any discounts or promo codes during checkout?

Let us know if offers played a role in your decision.

Yes, and it didn’t work
Yes, it worked as expected
No, I didn’t have a code
No, I didn’t look for/need a code

What could we improve to make you more likely to complete your next purchase?*

Suggestions help us do better for you and others.

Have you ever returned to complete a purchase after abandoning your cart here?

This tells us if reminders or changes helped you.

Yes, I completed the purchase later
No, I never came back
Not sure

On a scale of 1–5, how likely are you to recommend our online shop to a friend?*

Your overall impression means a lot!

1

2

3

4

5

From Least to Most

Thank you for taking a part in this survey.