Customer Service Satisfaction Survey
We value your feedback! This survey is designed to help us assess and continually improve our customer service. Your honest responses will guide us in delivering a better service experience.
Overall, how satisfied were you with your recent customer service experience?*
Please rate based on your most recent interaction with our customer service team.
Which channels did you use to contact customer service?*
Select all channels you used during your recent experience.
How promptly was your issue addressed?*
This question asks about the speed of response to your request or inquiry.
How knowledgeable did you find our customer service representative?*
Evaluate the representative’s ability to answer your questions and resolve your issue.
Was your issue fully resolved during your interaction with customer service?*
We’d like to know if your reason for contacting us was addressed.
How courteous and professional was the customer service representative?*
Please consider politeness, respect, and professionalism shown during your interaction.
What could we have done to improve your customer service experience?
Please share any suggestions or feedback that could help us serve you better.
How likely are you to recommend our customer service to others?*
Your answer will help us understand your level of satisfaction and loyalty.
Please specify any additional comments or details about your customer service experience.
Use this space for any comments that haven't been covered in earlier questions.
Thank you for taking a part in this survey.
