HeySurvey survey

Customer Loyalty Survey

We value your feedback and want to understand your loyalty to our brand. Your responses will help us improve our offerings and build stronger relationships with valued customers like you.

How likely are you to recommend our company/products to a friend or colleague?*

This question helps us measure your willingness to promote our brand.

From Not at all likely to Extremely likely

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What is the primary reason for your score above?*

Please share the main reason influencing your likelihood to recommend us.

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How frequently do you choose our products/services over competitors?*

We want to understand how often you prefer us when you have multiple options.

Always
Most of the time
About half the time
Rarely
Never

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What factors most influence your decision to remain loyal to our brand?

Select all that apply.

Product quality
Price/value
Customer service
Rewards/loyalty program
Convenience
Brand reputation
Other (please specify)

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Have you ever switched to a competitor? If so, what was the main reason?*

This helps us identify areas where we may need improvement.

No, I've always stayed with your brand.
Yes, better pricing elsewhere
Yes, better product/features elsewhere
Yes, unsatisfactory customer service
Yes, for convenience/availability
Other (please specify)

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How satisfied are you with the rewards or loyalty program we offer?

Please rate your satisfaction with our loyalty benefits.

From Very dissatisfied to Very satisfied

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What could we do to increase your loyalty to our brand?*

Share any suggestions or ideas that would encourage you to engage more with us.

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How appreciated do you feel as a customer?*

Let us know if you feel recognized and valued by our team.

From Not appreciated at all to Fully appreciated

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Please describe any experiences—positive or negative—that have impacted your loyalty to our brand.

Thank you for taking the time to share your thoughts!

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Customer Loyalty Survey

How likely are you to recommend our company/products to a friend or colleague?*

What is the primary reason for your score above?*

How frequently do you choose our products/services over competitors?*

What factors most influence your decision to remain loyal to our brand?

Have you ever switched to a competitor? If so, what was the main reason?*

How satisfied are you with the rewards or loyalty program we offer?

What could we do to increase your loyalty to our brand?*

How appreciated do you feel as a customer?*

Please describe any experiences—positive or negative—that have impacted your loyalty to our brand.

Thank you for taking a part in this survey.