Customer Loyalty Survey

We value your feedback and want to understand your loyalty to our brand. Your responses will help us improve our offerings and build stronger relationships with valued customers like you.

How likely are you to recommend our company/products to a friend or colleague?*

This question helps us measure your willingness to promote our brand.

From Not at all likely to Extremely likely

What is the primary reason for your score above?*

Please share the main reason influencing your likelihood to recommend us.

How frequently do you choose our products/services over competitors?*

We want to understand how often you prefer us when you have multiple options.

What factors most influence your decision to remain loyal to our brand?

Select all that apply.

Have you ever switched to a competitor? If so, what was the main reason?*

This helps us identify areas where we may need improvement.

How satisfied are you with the rewards or loyalty program we offer?

Please rate your satisfaction with our loyalty benefits.

From Very dissatisfied to Very satisfied

What could we do to increase your loyalty to our brand?*

Share any suggestions or ideas that would encourage you to engage more with us.

How appreciated do you feel as a customer?*

Let us know if you feel recognized and valued by our team.

From Not appreciated at all to Fully appreciated

Please describe any experiences—positive or negative—that have impacted your loyalty to our brand.

Thank you for taking the time to share your thoughts!

Thank you for taking a part in this survey.

This is a HeySurvey survey template.