Product/Service Experience Usability Survey ✨

What were you trying to do today?*

Think about your main goal during this experience.

How easy was it to complete your goal?*

Please rate the overall ease of the experience.

Very difficult to Very easy

Which parts were confusing or slowed you down?

Select all that apply.

At what point, if any, did you feel stuck?

A short example helps us understand where the experience can be improved.

How clear was the information on the page or screen?*

Think about labels, buttons, instructions, and messages.

Not clear at all to Very clear

Which device did you use for this experience?*

This helps us understand how the experience works across devices.

How confident did you feel while using it?*

Please rate how sure you felt that you were doing the right thing.

Not confident at all to Very confident

What would have made this experience easier for you?

Share any small or big improvement that would help.

How likely are you to use this again based on how easy it was?*

Your answer helps us understand overall usability.

Not likely at all to Very likely

Thank you for taking a part in this survey.

This is a HeySurvey survey template.