HeySurvey survey

Customer Service Experience Survey

How satisfied were you with your most recent experience with our team?*

Think about your latest interaction, whether it was in person, online, or by phone.

1

2

3

4

5

Not satisfied at all to Very satisfied

What was the main reason for contacting us?*

Choose the option that best matches your most recent experience.

Ask a question
Get help with a problem
Make a purchase or booking
Request a refund or change
Share feedback

How easy was it to get the help you needed?*

Please rate the overall effort it took to solve your issue.

1

2

3

4

5

Very difficult to Very easy

Which parts of the service went well for you?

Select all that apply.

Friendly staff
Quick response time
Clear communication
Problem was solved
Easy process
Follow-up was helpful

Did your issue get resolved during that interaction?*

This helps us understand how effective our support was.

Yes, completely
Partly
No
I did not have an issue

What could we have done better?

Share one thing that would have improved your experience.

How likely are you to contact us again if you need help?*

Your answer helps us understand trust and confidence in our service.

1

2

3

4

5

Not likely at all to Very likely

Which channel did you use to contact us?*

Pick the main way you reached out.

Phone
Email
Live chat
In person
Website form
Social media

Is there anything else you'd like us to know?

Feel free to share extra feedback, compliments, or suggestions 😊

Thank you for taking a part in this survey.

This is a HeySurvey survey template.