HeySurvey survey

Customer Exit Survey ✨

What is the main reason you’re leaving us today?*

Choose the option that best matches your decision.

I found a better alternative
The price was too high
I no longer need the product/service
I had issues with quality or performance
Customer service did not meet my expectations
I’m leaving for personal or business reasons
Other

How satisfied were you overall with your experience before leaving?*

Think about your full experience, not just your most recent interaction.

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2

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5

Very dissatisfied to Very satisfied

Which areas influenced your decision to leave?

Select all that apply.

Price or value
Product or service quality
Ease of use
Customer support
Billing or contract terms
Missing features or options
Communication from our team
Other

What could we have done differently to keep your business?

Your feedback helps us improve and better support future customers.

How easy was it to cancel, close, or end your service?*

We want the exit process to be simple and respectful.

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Very difficult to Very easy

Did you feel your concerns were addressed before you decided to leave?

Please choose the option that fits best.

Yes, fully
Yes, somewhat
No, not really
No, not at all
I did not share my concerns

What did you value most about your experience with us?

Even if you’re leaving, we’d love to know what worked well.

How likely are you to consider us again in the future?

This helps us understand whether we may have another chance to serve you.

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Not at all likely to Very likely

Is there anything else you’d like to share before you go?

Feel free to add any final comments, suggestions, or concerns 💬

Thank you for taking a part in this survey.

This is a HeySurvey survey template.