HeySurvey survey

Phone Experience Feedback Survey 📞

We’d love your thoughts on how we’re doing over the phone!

How would you rate your overall experience during your recent phone call with us?*

Think about how helpful and friendly our team was.

1

2

3

4

5

From Least to Most

Was your call answered in a reasonable amount of time?*

Let us know if you had to wait long to speak with someone.

Yes, it was quick
It took a little while
No, I waited too long
I never reached anyone

Which reason best describes why you called us today?*

Pick the option that matches your call purpose.

Ask a question
Report a problem
Make a purchase
Follow up on an issue
Other

Did the representative clearly explain everything you needed to know?*

Please share if things were clear and easy to understand.

Yes, very clear
Somewhat clear
Not clear
Not applicable (didn’t speak with anyone)

What was the outcome of your call?

Let us know what happened after your conversation.

My issue was fully resolved
My issue was partially resolved
My issue is still unresolved
I was transferred or advised to call later

How satisfied were you with the professionalism of the phone representative?*

Rate how polite and helpful our team member was.

1

2

3

4

5

Not satisfied Very satisfied

Which of the following best describes the method you used to contact us by phone?

Select all that apply.

Main customer service line
Direct line/extension
Call-back request
Automated phone menu
Other

Was there any part of the phone process that you found confusing or frustrating?

Briefly share your experience.

What could we do to improve your next phone experience with us?

Thank you for helping us create a great phone experience! 😊

Thank you for taking a part in this survey.