IT Support Services Feedback Survey
Please help us improve our IT support services by answering the following questions about your recent experience. Your honest feedback is greatly appreciated.
How quickly did IT support respond to your request?*
Consider the time from when you submitted your issue to when you received a first response.
Which of the following support channels did you use to contact IT?*
Select all that apply.
How clearly did the IT staff communicate with you?*
Think about explanations, instructions, and updates throughout your support request.
Was your issue resolved to your satisfaction?*
Please select the option that best describes the outcome of your most recent IT support request.
How would you rate the professionalism of the IT support staff?*
Consider their attitude, courtesy, and willingness to help.
What type of issue did you encounter?
This helps us understand the most common support topics.
What suggestions do you have for improving our IT support?
Please provide any ideas or feedback that could help us serve you better.
How easy was it to understand the solutions provided by IT support?
Reflect on how clear and actionable the information or next steps were.
If your issue was not resolved, please explain the current status or what additional assistance you need.
This will help us follow up or improve our services.
Thank you for taking a part in this survey.
