HeySurvey survey

Accessible Experience Feedback Survey

How easy was it to access and use our service today?*

Think about the full experience, from getting started to completing what you needed.

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2

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5

Very difficult to Very easy

Which accessibility supports did you use or want to use?

Select all that apply.

Screen reader support
Keyboard-only navigation
Captions or transcripts
High contrast or dark mode
Adjustable text size or zoom
Plain language instructions
Alternative text for images
I did not need any accessibility supports

Did you face any accessibility barriers?*

Choose the option that best fits your experience.

No barriers
Yes, a small barrier
Yes, a few barriers
Yes, major barriers
Not sure

What part of the experience was hardest to access?

Share the main issue if something felt difficult or unclear.

How clear and readable was the content?*

Consider the wording, layout, labels, and instructions.

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2

3

4

5

Not clear at all to Very clear

Which areas need better accessibility?

Select any areas that could be improved.

Website or app navigation
Forms or checkout process
Videos or audio content
Images, charts, or visual content
Emails or messages
Live support or customer service
Event or physical location access
Nothing needs improvement

What accessibility improvement would help you most next time?*

A short suggestion is great—we’re looking for practical ways to improve 💡

Would you like us to follow up about your accessibility feedback?

If yes, we can reach out to learn more or support you better.

Yes
No

If you want a follow-up, what is the best contact method?

You can leave this blank if you selected "No" above.

Thank you for taking a part in this survey.

This is a HeySurvey survey template.