HeySurvey survey

Accessibility Experience Feedback Survey

How easy was it to access and use our service/content overall?*

Think about things like navigation, readability, captions, forms, and device compatibility.

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2

3

4

5

Very difficult to Very easy

Which accessibility features or supports did you use?

Select all that apply.

Captions or transcripts
Screen reader support
Keyboard-only navigation
Zoom or text resizing
High contrast or dark mode
Plain language or easy-to-read content
Alternative text for images
None of these
Other

Did you face any accessibility barriers?*

Please choose the option that best matches your experience.

No, everything worked well
Yes, a few minor issues
Yes, some issues made tasks harder
Yes, major issues blocked me from completing tasks

What accessibility issue affected you the most?

A short example is helpful, such as a page, feature, or task that was difficult to use.

Which areas were easiest for you to use?

Choose all that apply.

Website or app navigation
Reading content
Videos or audio
Forms or applications
Contacting support
Downloading files or documents
Signing in or account access

How satisfied are you with the accessibility of our communication and content?*

This includes emails, documents, videos, webpages, and support materials.

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2

3

4

5

Not satisfied at all to Very satisfied

What would most improve accessibility for you?*

Share one or two changes that would make the biggest difference.

Would you like us to follow up about your accessibility feedback?

We’ll only use this if you want to share more details.

Yes
No

If yes, what is the best way to reach you?

You can share an email, phone number, or preferred contact method.

Thank you for taking a part in this survey.