Survey Questions About Website Survey

Help Us Improve Our Website

Tell us about your most recent visit so we can make the website easier to use.

What brought you to our website today?*

Choose the main reason for your visit.

Learn about products or services
Check prices or compare options
Make a purchase or booking
Get help or find contact details
Something else

How easy was it to find what you needed?*

Think about the pages, menus, or search tools you used.

1

2

3

4

5

Very difficult to Very easy

Which parts of the website did you use?

Select all that apply.

Product or service pages
Pricing information
Website search
Checkout or booking
Help or contact pages
Account or sign-in pages
Other

Were you able to do what you came to do?*

Choose the option that best describes your visit.

Yes, completely
Partly
No
I’m still working on it
I was just browsing

What, if anything, made your visit difficult?

Select all that apply. Choose “Nothing” by itself if your visit went smoothly.

Pages loaded slowly
Menus or links were confusing
Information was missing or unclear
Text or buttons were hard to read or use
A form, checkout, or booking tool did not work
Something else
Nothing made my visit difficult

Overall, how satisfied were you with your website visit?*

Consider your experience from start to finish.

1

2

3

4

5

Very dissatisfied to Very satisfied

What device did you mainly use for this visit?*

Choose one.

Smartphone
Tablet
Laptop or desktop computer
Another device
Not sure

What is one thing we could improve?

Share any change that would make the website more useful or easier to use.

Thank you for taking a part in this survey.

This is a HeySurvey survey template.