Customer Retention Survey
This survey aims to understand the key factors that influence why customers continue or stop using our products or services. Your feedback will help us improve our offerings and enhance your experience.
How likely are you to continue using our products/services over the next year?*
This question measures your predicted future loyalty and retention with us.
What is the primary reason you have stayed with our company this long?*
Please select the main reason that applies to your experience with us.
Which factors would make you consider switching to a competitor?*
Select all factors that might make you consider leaving.
How satisfied are you with the value for money you receive from us?*
Evaluate the balance between cost and what you get from our product/service.
Have you ever considered leaving us for a competitor? What made you stay or return?*
Share your thoughts, even if you've never seriously considered leaving.
How well do our products/services meet your needs?*
Please rate how effectively our offerings solve your problems or fulfill your requirements.
What is one thing we could do to keep you as a loyal customer?*
Briefly describe the change or improvement that would make the biggest difference for you.
How would you rate your overall satisfaction with our company?*
This helps us gauge your cumulative experience with our brand.
Would you recommend our products/services to others? Why or why not?
Thank you for your time and honest feedback!
Thank you for taking a part in this survey.
