HeySurvey survey

Online Shopping Experience Survey 🛒*

We’d love to hear about your online shopping habits and preferences!

How often do you shop online?*

Tell us how regularly you buy things on the internet.

Never
Rarely (less than once a month)
Occasionally (1-3 times a month)
Often (1-2 times a week)
Very often (3+ times a week)

What types of products do you usually buy online?*

Select all that apply.

Clothing & accessories
Electronics
Groceries
Home goods
Books & media
Health & beauty
Other

What device do you use most for online shopping?*

Just pick your favorite!

Smartphone
Tablet
Laptop
Desktop computer
Other

How satisfied are you with your usual online shopping experience?*

Think about things like price, variety, and ease of checkout.

1

2

3

4

5

From Least to Most

What’s most important when choosing an online store?*

Choose the top factor for you.

Product prices
Product selection
Fast shipping
Website ease of use
Customer service
Return policy

Do you read customer reviews before making a purchase?

Let us know if reviews help you decide.

Always
Sometimes
Rarely
Never

Have you ever had a problem with an online order? If so, what happened?

We’d like to know about any issues you’ve faced.

What could online shops do to make your experience better?

Share your thoughts or suggestions!

Would you recommend your favorite online store to friends or family?*

We’re curious if you’d spread the word!

Definitely
Probably
Not sure
Probably not
Definitely not

Thank you for taking a part in this survey.