Survey Title: Post Call Survey Questions Assessment
This survey aims to gather insights on how effective and useful post call survey questions are from the perspective of both the survey designer and the respondent. Your responses will help optimize survey content and improve the feedback process after customer or client calls.
What is the primary purpose of your post call surveys?*
Please select the main goal your organization hopes to achieve with post call surveys.
Which question format do you find most effective in post call surveys?*
Different types of questions can elicit different quality of feedback. Please choose the type you believe works best.
How many questions do you think are ideal in a post call survey?*
Please indicate the number of questions you believe keeps the survey concise while gathering sufficient feedback.
How satisfied are you with the clarity of questions typically used in your post call surveys?*
Consider how easy it is for respondents to understand and answer survey questions accurately.
Which areas should post call survey questions cover?*
Select all the aspects you think must be addressed to obtain meaningful feedback.
What open-ended question(s) do you think add the most value in post call surveys?*
Please share specific questions you have used or would recommend to gather detailed customer insights.
How do you prefer to phrase rating scale questions in post call surveys?*
Choose the most appropriate scale format you use or want to use for capturing respondents’ sentiment.
In your experience, what is the biggest challenge with post call survey questions?*
Please describe difficulties such as low response rates, ambiguous questions, or survey length that you have encountered.
Would you recommend adding an optional comment section at the end of post call surveys?*
This question asks whether allowing respondents to freely comment is beneficial for enhancing feedback quality.
Thank you for taking a part in this survey.
