Chatbot Experience and Feedback Survey
Help us improve our chatbot by sharing your experiences and opinions. This survey explores your usage, perceptions, and needs regarding chatbots.
How often do you interact with chatbots on websites or apps?*
Understanding your frequency of chatbot usage will help us interpret your feedback better.
What is your primary reason for using chatbots?*
This question helps us understand your main purposes for engaging with chatbots.
How satisfied are you with the accuracy of chatbot responses?*
Please rate how often chatbots provide correct or helpful information.
Which chatbot features do you find most valuable?
Select all that apply, so we know which features matter most to you.
Please describe a memorable positive or negative experience you’ve had with a chatbot.
Your detailed feedback will help us identify strengths and areas for improvement.
What improvements would you like to see in chatbots?*
Describe how chatbot experiences could be made better from your perspective.
How likely are you to recommend using a chatbot to others?*
Your answer will help us gauge overall trust and satisfaction levels.
How would you prefer to interact with customer support most of the time?
Knowing your preferred support channels helps us balance human and automated options.
For which of the following tasks do you think chatbots are most effective?
Select all the types of tasks you trust chatbots to handle well.
Thank you for taking a part in this survey.
