HeySurvey survey

Customer Experience Feedback Survey

How satisfied are you with your overall experience?*

Think about your most recent experience with us.

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2

3

4

5

Very dissatisfied to Very satisfied

What was the main reason for your visit or interaction?*

Choose the option that best fits your most recent experience.

Buying a product or service
Asking a question
Getting support
Browsing options
Other

Which parts of your experience went well?

Select all that apply.

Easy to get started
Friendly service
Quick response time
Clear information
Good value for money
Problem was resolved
Other

How easy was it to get what you needed?*

Please rate how simple or difficult the process felt.

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2

3

4

5

Very difficult to Very easy

What could we improve?

Share one thing that would make the experience better next time.

How likely are you to recommend us to others?*

Your honest answer helps us understand overall loyalty.

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1

2

3

4

5

6

7

8

9

10

From Least to Most

Did you run into any problems during your experience?

Choose the best answer.

No problems
A small problem, but it was resolved
A problem that was partly resolved
A problem that was not resolved

What is one word or short phrase that describes your experience?

A quick answer is perfect 😊

Would you like us to follow up with you about your feedback?

If yes, please choose the best option below.

Yes, by email
Yes, by phone
No, thank you