HeySurvey survey

Customer Experience Feedback Survey

Overall, how satisfied are you with your recent experience?*

Think about your most recent interaction with us.

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2

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5

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10

From Least to Most

How easy was it to get what you needed?*

Rate how simple and smooth the process felt.

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5

Very difficult to Very easy

Which part of your experience mattered most today?*

Choose the main area that shaped your experience.

Speed of service
Staff helpfulness
Product or service quality
Price or value
Ease of use

How likely are you to use our product or service again?*

Your answer helps us understand future interest.

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9

10

From Least to Most

How would you rate the value for money?*

Please think about what you received compared with what you paid.

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5

From Least to Most

Which areas could be improved?

Select all that apply.

Response time
Communication
Product quality
Website or app experience
Pricing
Nothing needs improvement

How many times have you interacted with us in the past 3 months?*

A rough estimate is perfectly fine.

1 time
2-3 times
4-6 times
7-10 times
More than 10 times

What is one thing we could do to improve your experience?

A short answer is great if there is something specific on your mind.

How likely are you to recommend us to others?*

Please use the scale where 0 means not at all likely and 10 means extremely likely.

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10

From Least to Most

Thank you for taking a part in this survey.

This is a HeySurvey survey template.