Technology Experience & Digital Preferences Survey

Which device do you use most often to access our services/resources?*

Choose the one you rely on the most 📱💻

How comfortable are you using digital tools for this purpose?*

Think about apps, websites, portals, or online systems you use with us

Not comfortable at all to Very comfortable

Which technology channels do you prefer for updates, support, or communication?*

Select all that work best for you

What is the biggest technology challenge you face when interacting with us?

A short example is enough if something slows you down

How easy is it to complete important tasks using our digital tools?*

For example: finding information, submitting requests, making purchases, or accessing services

Very difficult to Very easy

Which technology features would be most helpful to you in the future?

Pick the options that would improve your experience most ✨

Have you experienced technical issues while using our digital tools in the past 3 months?*

Choose the option that best fits your experience

What one improvement would make our technology experience better for you?*

Share your top suggestion in a sentence or two

Thank you for taking a part in this survey.

This is a HeySurvey survey template.