Retail Customer Experience Survey

We aim to better understand your recent shopping experience at our retail store. Your feedback will help us enhance our products, services, and overall customer satisfaction. This survey should take less than 5 minutes to complete.

How often do you shop at our store?*

Please let us know your frequency of visits.

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What is your primary reason for visiting our store?*

Select the main purpose that brought you in.

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How satisfied were you with the store’s cleanliness and organization?*

Consider the arrangement of products, cleanliness, and overall store environment.

From Not satisfied to Very satisfied
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Were our staff helpful during your visit?*

Please share your thoughts on employee assistance and attitude.

From Least to Most
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Which store departments or sections did you visit today?

Please select all that apply.

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How easy was it to find the products you were looking for?*

We’d like to know about the availability and accessibility of items.

From Very difficult to Very easy
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What types of payment methods did you use or consider using during your visit?

Select all payment methods you used or considered using.

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Were you satisfied with the checkout process?*

Think about speed, efficiency, and staff courtesy at checkout.

From Least to Most
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Please share any suggestions or comments to improve your retail shopping experience.

Thank you for your time! Your input is invaluable in helping us serve you better.

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Thank you for taking a part in this survey.